Communication is absolutely vital when it comes to building strong relationships in construction.


Today I’m joined by Bek Bishop, a construction powerhouse, to discuss our experiences navigating relationships in the building process. We talk about the ways your relationship with a client will affect the project at every step from start to finish. Most importantly we want to emphasise the importance of communication, trust, and understanding between a homeowner and a builder.

The Role of Communication:
Nothing is more important in building strong relationships than communication. If we can talk openly and honestly, we can foster mutual understanding between homeowners and builders. Bek shares her tips for maintaining open dialogue so you can prevent issues from escalating or even stop them from occurring in the first place.

Building Trust:
Construction is a challenging task. There are so many things that can go wrong, and so many factors to consider. It’s crucial you can build trust with your client from the outset of the project, otherwise, you’re setting yourself up for trouble. Remember that it’s a collaborative process, and even if you are a professional you need to maintain an openness to all ideas.  

Finding Understanding
Proactively building your relationship is important, but it can’t fix a situation where everyone’s expectations are in conflict. Homeowners should work with builders whose approach aligns with their preferences and communication style. By making sure you’re a good fit from the start, you can ensure a smoother and more enjoyable experience for all parties. Despite the work it takes, building strong relationships with homeowners is incredibly rewarding. Putting in the effort to form a connection doesn’t just improve the building experience. It also fosters strong relationships that can last for years.

Navigating Challenges in Building Works:
We also talk about the unique challenges that can arise when you take over a building project already in process. We’ve both experienced this and know how important it is to set clear boundaries and document expectations. It can be a stressful job to take over from another builder but with proper communication, you can ensure a successful outcome.

We hope this episode will leave you more confident in navigating relationships in the construction industry. Enjoy!


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